Refund Policy

This Refund Policy applies to all orders placed with Attestryn.

Cancellations

Orders can be cancelled for a full refund until they are processed for shipment (orders are usually processed within one business day). Email support@attestryn.com with your order number.

Damaged, defective or incorrect items

Contact us within 7 days of delivery with your order number and photos. We will replace the item or refund it in full, including shipping.

Lost or delayed shipments

If tracking shows no update within 10 business days of your order date, contact us. We will work with the carrier and reship or refund.

Packages marked delivered

Once the carrier marks a package as delivered to the address provided at checkout, Attestryn is not responsible for packages lost or stolen after delivery.

Returns

All sales are final. For safety and product-integrity reasons, we do not accept returns of opened or unopened products. If your order arrives damaged, incorrect or does not arrive, see the sections above and we will replace or refund the affected items.

Orders we cancel

We cancel and fully refund any order that indicates human or veterinary use, or that does not meet our Research Use Policy.

How refunds are issued

Approved refunds go back to the original payment method, usually within 5–10 business days. The charge on your statement appears as ATTESTRYN.

Questions or disputes

Please contact us first at support@attestryn.com. We respond within one business day and resolve most issues the same day.